Frequently Asked Questions (FAQ)

Q. Where do you ship from?

A. Everything ranging from our watches to accesories will be shipped from our Belgian Warehouse in Antwerp, Belgium. In this way we can perform a secondary quality control by our in-house watchmaker. In this way we can ensure quality control.

Q. Do I need to pay import fees in Europe?

A. Within the EU: No! Since every item will be shipped from Belgium, all customers from the European union are free from any import duties thanks to the Schengen Area (Schengenzone).
A. Outside of the EU: Please note if you are outside European union i.e. USA, Canada, UK, NZ, etc you might need to pay additional import duties. Please check with your local import legislation for further information and possible tarives.

Q. What are your shipping times?

A. Within Europe we have on average a shipping time ranging from 1 to 3 days, to the US or Asia you can expect 4 to 7 day shipping.

Q. Which shipping carrier do you use?

A. All watches and accessories are shipped with DHL Express, they can ensure the quickest  and safest delivery worldwide.

Q. Do I get warranty on my watch?

A. All watches have a one year international warranty and 14 days return policy.

Q. How come your prices are much lower than most sellers outside of China?

A. We like to keep things simple: we don’t have any fancy offices or a large business with large expenses. We prefer a minimalistic philosophy and do not take large margins.

Q. Do I pay for shipping outside of the EU?

A. We ship from Belgium, but all the shipping costs are covered by us. You always enjoy free worldwide shipment of your products bought on Hansen&Jacobs.

Q. Are the leather straps real leather?

A. All our straps are handmade in Italy, they all are made by high quality cow leather.

Q. Where are your products manufactured?

A. All Hansen&Jacobs products are made different manufacturers. Our watches come straight from the original manufacturer as you can read in our story. The leather straps are produced in Italy. The watch cases from Hansen&Jacobs are a product combined from Italy and China. We’re very happy to offer you these very luxurious products on our website and we’re proud to be able to associate with them.